Thank you for choosing our unique handmade gifts! We take great pride in our craftsmanship and want you to be completely satisfied with your purchase. Here’s our returns policy:
1. 30-Day Return Window: You have 30 days from the date of delivery to initiate a return. If you’re not in love with your item, let us know!
2. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact. Personalized items are non-returnable unless they arrive damaged or defective.
3. Return Process:
- Contact us at hello@rianidreyer.com to request a return authorization.
- We will provide you with a return shipping label.
- Pack the item securely, including the original packing slip, and send it back to us.
4. Refunds and Exchanges:
- Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method, typically within 5-7 business days.
- If you wish to exchange an item, please specify your choice in your return request.
5. Shipping Costs: Original shipping costs are non-refundable, and return shipping costs will be deducted from your refund unless the item was received damaged.
Care Instructions for Handmade Gifts & Apparel
To ensure your handmade treasures last and remain beautiful, please follow these care instructions:
1. Textiles & Apparel:
- Washing: Hand wash in cold water or machine wash on a gentle cycle with mild detergent. Avoid bleach and fabric softeners.
- Drying: Lay flat to dry or tumble dry on low. Do not wring or twist.
- Ironing: If needed, iron on a low setting, and use a cloth barrier to protect delicate details.
2. Ceramics & Glass:
- Cleaning: Hand wash with mild soap and warm water. Avoid abrasive cleaners and scrubbers.
- Storage: Store in a cool, dry place to avoid chipping or cracking.
3. Wooden Gifts:
- Care: Wipe with a damp cloth and dry immediately. Avoid soaking in water.
- Oiling: Periodically treat with food-safe mineral oil to maintain the wood's luster.
If you have any questions about your handmade items, feel free to reach out! Thank you for supporting handmade artistry!
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